I have taken up a new hobby of Telemark skiing. Since I want to be as safe as possible I wanted releasable telemark bindings in the unlikely event I may fall. Turns out only one manufacture in the world makes such a device. The only place I could find them was in France. I was a little apprehensive about ordering something over the internet from Europe, paying in Euros and having it shipped from France. My apprehensions were unfounded. The company immediately shipped the bindings and it took 2 days to get them to Rochester. Then it took DHL 3 days to get them from the Rochester Airport to my house. What tripped them up was the shipper in France put Honeoye vs Honeoye Falls on the outside of the package (the zip code was correct). Never the less the delivery guy felt obliged to get in the face of and lecture the Red Queen on using the correct address. Like she has some control over this. Furious, I called DHL customer service and they said quote "Were Sorry". When I pressed them about what they were going to do about it, they just said they are going to tell me "were sorry". That is not sufficient I said, I want you to reprimand the delivery guy, refund my shipping Euros and offer me a free trip to Hawaii on the next cargo jet out of Rochester..and call me with a report on the resulting shame bestowed upon the Rochester DHL staff. The customer service person proceeded to tell me that they could not make outgoing calls from the service center.. and once again they were sorry. "Off with their heads"
1 comment:
OFF WITH THEIR HEADS!!
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